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This topic contains 4 replies, has 2 voices, and was last updated by  Donna 3 years ago.

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  • April 27, 2016 at 7:51 am #3652

    Sheena Lemos Ebersohn
    Participant

    Hi

    I just bought and installed the plugin however when i click activate in wordpress i get the following error:

    Plugin could not be activated because it triggered a fatal error.
    Parse error: syntax error, unexpected ‘[‘ in [url redacted] on line 153

    please can you help

    April 27, 2016 at 8:21 am #3654

    Donna
    Keymaster

    Hi Sheena,

    Can you please email the redacted URL to [email protected] so I know which file it’s coming from?

    Thx.

    April 27, 2016 at 9:09 am #3656

    Donna
    Keymaster

    Thanks for the email.

    Do you know what version of PHP you are using? I suspect that perhaps the PHP version is fairly old. You can find this information in cPanel or your hosting provider would know it. Or you can also install the “Display PHP Version” plugin and it will show your version in your WordPress dashboard in the “At a Glance” section. Then just delete the plugin once you know your version.

    WordPress recommends a PHP version of 5.6 or greater. The fastest solution may be to upgrade PHP if you’re on an older version.

    April 28, 2016 at 7:07 pm #3661

    Donna
    Keymaster

    Hi Sheena,

    Were you able to confirm the version of PHP running on your server? It’s possible that this issue is something that can be fixed in the plugin itself, but it would almost certainly take longer to resolve than upgrading PHP itself.

    Thx.

    June 11, 2016 at 7:42 pm #3698

    Donna
    Keymaster

    Closed due to inactivity.

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